VGCCC Fines QuestBet for Breach of Consumer Safety Protocol

• The Victorian Gambling and Casino Control Commission (VGCCC) has fined online sportsbook QuestBet AU$80,000 for failing to protect a customer showing clear signs of gambling-related distress.

• An investigation revealed QuestBet accepted multiple bets from a customer who experienced significant losses (~AU$15,000) over two months without adequate intervention.

• The customer placed over 20 bets from April to June 2023, reporting large losses on six occasions—signals that QuestBet failed to act upon.

• VGCCC CEO Suzy Neilan emphasized that harm minimization and consumer protection must be central to operator practices.

• The regulator reminded all bookmakers to adhere strictly to the Victorian Bookmakers’ Association Responsible Gambling Code of Conduct.